How to ensure you are dealing with a reputable company

A free survey of your stairs and a NO OBLIGATION quotation. More >

Watch a demonstration video of our straight or curved stairlifts. More >

Things to consider and impartial advice on choosing a stairlift. More >

Contact a company with a long history in stairlifts
Browse through the website and/or brochure before asking them to visit you
Ensure they are members of the Lift and Escalator Association (LEIA) and the British Healthcare Trades Association (BHTA). The BHTA Code of Conduct provides you with extended consumer rights.
Avoid using companies who employ agents/commission-only salesmen
Check whether they employ their own, fully trained engineers
Don’t be pressurised into an appointment until YOU are ready
Ensure you ask a trustworthy company to pop round and do the measuring up
Always make a firm appointment and get the name of the surveyor/agent who will visit you
Never allow a company to call on you unannounced
Do not allow yourself to be pressurised into ordering until you are ready
Check whether they have a Code of Conduct

Customer care…

Freelift always aim to ensure that their customers receive a quality service that is conducted professionally and with courtesy at all times. We ensure that installation is quick, safe and clean, and provide a responsive service that is sensitive to our client’s individual needs and circumstances. More >
Ms Smith from Dover is convinced she should have had her chair lift installed sooner: "The controls are so simple, I could use it straight away"
In London, Mr Pearce is thrilled to bits with his Freelift chairlift: "My chairlift was custom-built to fit my round staircase"
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