Service and support
Service Network
We have our own fully trained engineers located strategically around the country to provide you with a quick and efficient service. From the date we install your stairlift, we give you a comprehensive two year warranty on all new stairlifts, and a one year warranty on all reconditioned lifts. Our warranty covers all parts and labour and one annual service. Extended warranties are available at the end of the standard term provided your stairlift is regularly serviced by us.
24-Hour call out
In the unlikely event that you need assistance, please telephone our 24 hour Customer Service Centre on 0845 330 0950. Our telephones are staffed 24 hours a day, 365 days per year, and in many cases our experienced staff and representatives can resolve your concerns over the telephone.
Professional Response
Our engineers all undergo rigorous induction training at our head office. They are all qualified or studying towards the prestigious NVQ Level II award in stairlift installation and servicing. The engineer’s fully equipped vans enable them to respond quickly and efficiently ready with serviceable parts.
All employers have a legal obligation to ensure that their operatives are competent in the skills they practice during the course of their work. To this end, all Freelift engineers have completed, or are in the process of completing, the industry’s National Vocational Qualification (NVQ) in Stairlift Installation or Service /Repair.
NVQs recognise people’s practical skills at work, rather than relying totally on knowledge gained through academic study. Our engineers become qualified by the continual assessment of their work-based competence by qualified and experienced Assessor-Engineers, whilst working under supervision. This continues until all aspects of the qualification have been met. This evidence of competence is then externally validated leading to the final award of the NVQ.
