An outline of our Customer Care policy

General – Freelift aim to ensure that their customers receive:

• A quality service that is conducted professionally
• An installation that is quick, safe and clean
• Courtesy and respect at all times
• A responsive service that is sensitive to client’s individual needs and circumstances
• A confidential service
• Clear instructions and sufficient time to understand the lifts operation
• A service which leaves end users confident in the use of our products to support their daily living

Security – Freelift will:

• Always make an appointment before visiting customer’s homes
• Ensure staff and contractors clearly identify themselves and the purpose of their visit, showing identification prior to entry
• Always inform the customer if we are unable to keep the appointment
• Respect the client’s privacy and will not enter the premises unless invited to do so

Download a full copy of our Customer Care document here >
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